GetSwift provides operational tools that deliver shippers real-time visibility and complete control over the last mile of their supply chain. The history of the company begins with its President and Founder, Joel Macdonald, who started it as a liquor distribution business in Australia. Soon, Macdonald noticed that many of his peers shared the same problems with last mile delivery, so he linked up with GetSwift’s current Chief Executive Officer Bane Hunter and a team of technologists to analyze the problem. Together, they narrowed the challenges down to lack of visibility in delivery, expensive and inefficient dispatching and routing, and a lack of efficiency in tracking—problems that yearned for a real and affordable fix. GetSwift’s initial solution offered better visibility, dispatching, routing, and tracking in operations, all optimized in real time to give clients the quickest and most efficient route. What’s more, the solution played a key role in minimizing fuel consumption and driving hours while maximizing utilization of the fleet. To hone tracking on the customer side, the GetSwift platform brought total visibility into the “what and where” of the delivery process, along with estimated delivery times – all automated through their app.
Today, an evolved version of the platform goes above and beyond solutions to the preliminary challenges that Macdonald observed, attracting repeat customers who enjoy a superior user experience through their unique Software as a Service (SaaS)-based portal. “GetSwift’s portal allows clients to gain control of the last mile to improve speed to market, dramatically improving customer satisfaction, while doing away with the supply chains of yesterday which relied on the disparate legacy technologies of multiple carriers and fleets,” says Lawrence. Starting from the point of assigning the closest driver to produce a reliable ETA for the delivery, an entirely stable ecosystem is rendered in real time. From the dispatching perspective, the company’s solution reduces the need for call center assistance, clunky two-way radios, or constant calls and SMSs – all of which waste time and cost. The entire process is automated through the GetSwift solution, which provides a dispatching screen at the merchants’ as well as the delivery person’s application side.
Most of GetSwift’s solution is out of the box, with the rest being configurable for enterprise clients, where it makes customizations to solve pain points and address specific needs.
GetSwift’s portal allows clients to gain control of the last mile to improve speed to market, dramatically improving customer satisfaction, while doing away with the cumbersome supply chains of yesterday that relied on disparate legacy technologies of multiple carriers and fleets
While human capital is GetSwift’s most significant investment, it also understands the need to continue investing in new technologies, particularly algorithms and machine learning tools. The company has demonstrated the ability to integrate easily with strategic and commercial partners, and its platform is technology agnostic, a system that can work with both cutting-edge cloud software as well as older legacy systems. The company is in the phase of implementing business intelligence, algorithms, and machine learning to arrive at a more valuable product solution for clients. To give clients even more assurance, GetSwift continues to build great technologies that anticipate and prevent last mile delivery issues before they even arise - and have solutions already in place.