Established in 1997, RIM logistics, ltd. offers unparalleled solutions through the following services: air and ocean freight forwarding, container freight station services, contact management, distribution warehousing, fulfillment and cargo risk management, and insurance management. RIM’s entire workforce community is trained and hired to complement its mission of building and fostering an environment where employees, customers, and vendors can grow.
The company has partnered with Salesforce to develop its exclusive, web-based portal—RIM Community—which brings in data sets from various supply chain sources and helps customers by increasing transparency and communication around all logistics touch points. “With RIM Community, customers have the freedom to see the entire logistics landscape, be it the warehouse, international, or domestic environment, and communicate the same with their partners or employees,” mentions Jason Steinke, Executive VP at RIM logistics, ltd.
At its core, RIM logistics, ltd. employs several operating systems for its distinct services—WiseTech Global for international and finance management, MercuryGate for domestic transport management, and Deposco for warehouse management. Additionally, RIM has begun its journey with Microsoft’s Power BI.
RIM has started extracting relevant data from such systems, connecting that information with the RIM Community, and providing customers with real-time data for their shipments. The next phase will be to detect anomalies in datasets, which deviate from key milestones such as shipment status, carriers’ details, and standard parameters.
With RIM Community, we are offering customers the freedom to gain visibility over the entire logistics landscape, be it the warehouse, international, or domestic environment
“In a warehouse-inventory environment, when the cargo is shipped, whether it is via seaways, airways, or roadways, any deviation from standard parameters are notified directly to the customers through emails and shortly in the future, text messages,” states Steinke. “Alerts are sent to the clients, even when there is a new quote request.” Additionally, RIM logistics, ltd. holds competency in tracking quotes or booking requests, by navigating back in the system to showcase the current logistics trends and how the customers’ cargo movement and customer engagement process has changed.
RIM logistics, ltd. is also largely focusing on the different approaches toward the order-to-cash cycle. Whether it is through traditional purchase order techniques, carrier usage, manufacturing process, or warehousing, RIM logistics, ltd. has trained its entire team of professionals to work through the order-to-cash cycle. “We even help customers, who are unaware about the order-to-cash cycle, to see the gaps and challenges, thus empowering them to build methodologies around such opportunities,” states Steinke.
Initially, RIM’s journey appeared to be slow and uncertain. Today, the company is certain about its mission and ready for speed. With a focus on international or domestic transportation methods, RIM logistics, ltd. is delivering on-time and accurate visibility, as well as a measurable picture of the entire logistics landscape to its customers. In the future, RIM envisions engaging its customers with the latest technologies, such as artificial intelligence (AI), to eliminate manual aberrations in document management and improve its order-to-cash cycle service. Simultaneously, RIM logistics, ltd. strives to further develop its partnership with Salesforce and use its Community platform as a one-stop shop portal, where customers can instantly find everything they are looking for.
ROSELLE, Ill:RIM logistics, ltd, a leading provider of global freight forwarding and third party logistics services, is pleased to announce the appointment of Jacques Retief, Senior Vice President, Warehouse, Distribution and Domestic Services.
Jacques Retief is joining RIM logistics from DSV, where he served as President, North America Road Group, since 2016. Prior to his tenure at DSV, Retief served as Global Vice President, Contract Logistics and Distribution IT at UTI. "RIM logistics is at a key inflection point on its upward march. With 20 years of continued organic growth, RIM established itself as a competitive player with a global footprint. In an industry that continues to be dominated by scale and consolidation, RIM is uniquely positioned to give customers the cost advantage, reach, and technology that larger players provide, while maintaining the intimate customer focus and flexibility that our partners enjoy. In that sense, RIM is large enough to matter, yet small enough to care. RIM is now setting itself up to provide additional value to our customers by becoming a full-service logistics provider, giving our customers end-to-end logistics solutions tailored to their needs by harnessing our passion for service, global reach and next generation technology. I am excited to be part of this journey at a time where the changes, disruptions and possibilities in the industry perfectly aligns with RIM logistics' growth curve and vision," said Retief.
"RIM is very excited about the addition of Jacques. We continue on our quest to be disruptive around the existing models of freight forwarding, distribution and fulfillment and how those facets of our industry work together," said Jason Steinke, Executive Vice President. "Jacques' background in technology, operations, facilities, and leadership bring instant value to our continued growth and future plans."
Jacques Retief will be based at RIM's corporate headquarters in Roselle, IL and will report to RIM logistics Executive Vice President, Jason Steinke.